PLARO Terms of Service

• Users must provide accurate information and keep their accounts, passwords, social logins, devices and invitation links secure.
• Signing in finishes only when you enter the one-time code we mail you (an authenticator code for admins) after your password or Google or Microsoft sign-in. Because the service holds your clients’ information, we ask for it at every sign-in under Korea’s Standards for Securing the Safety of Personal Information (Article 6). Never share the code with anyone.
• When you enter a developer’s email address in the developer AI connection, whoever signs in with the code mailed to that address, and the AI tool they choose, can read that project’s requirements, change history and open questions. You decide whose address to enter, and it must be that developer’s own. You should revoke the connection of a developer you no longer work with. Signing in is repeated every 30 days, and a connection unused for 90 days stops by itself.
• Only adults may sign up (19 or older in Korea; elsewhere, the age of majority where you live). We ask you to confirm this when you sign up. If we learn that an account belongs to a minor, we close it and destroy its information, and any paid subscription is handled under the Billing and Refund Policy.
• Account sharing, automated mass sign-up, abuse of free benefits or refunds, and attempts to bypass security may lead to restriction or termination under the procedure in Section 6.
• You can delete your account at any time in your account settings. Your account data is then destroyed as described in the Privacy Policy, and any paid subscription is handled under the Billing and Refund Policy. Material you created in a team space is the team’s work record: it is not deleted and passes to the team owner.

• Users must secure the rights and consents needed for materials they upload, write, record, transcribe, share, process with AI, or generate.
• Materials involving meetings, classes, calls, voices, screens, or third parties must comply with applicable recording, communications, publicity, and privacy laws, including prior notice and consent where required. Turning on speaker separation for a recording (in person or from another app’s meeting) creates voice features to tell speakers apart, which some places (for example Illinois in the US) treat as biometric data requiring prior written consent. You must therefore tell everyone who speaks the purpose and how long the features are kept, obtain the consent the law requires (written, including e-signed, in places such as Illinois) for yourself and for PLARO and AssemblyAI as your service providers, and confirm this to PLARO on request. You confirm it when you turn speaker separation on, and the time is kept with the recording. For example, California requires the consent of every party to a confidential conversation, and Washington requires the recording announcement itself to be recorded. PLARO asks guests who join PLARO meetings, but it cannot ask the people in another app’s meeting or in a recording you upload.
• If material you upload or record contains other people's personal information — such as your clients' names and words in meetings, calls or messenger conversations — PLARO processes it on your behalf as your service provider, only on your instructions and to provide the service, never for its own purposes or to train AI. PLARO applies the safeguards in the Privacy Policy (encryption and access control), passes processing on only to the providers listed in Section 6 of the Privacy Policy, tells you without delay about any incident affecting that information, and destroys it under Section 8 of the Privacy Policy when you delete the material or the agreement ends. Having a basis to collect that information and entrust it to PLARO, and informing the people it is about, is your responsibility.
• When a project, organization, team, or meeting record is shared, designated members may view that content and derived AI outputs.

• Paid plans activate as soon as payment is complete and renew automatically every month or every year until you cancel. Payments are processed by Creem as merchant of record.
• AI credits, recording minutes, storage, file size, concurrent jobs and similar allowances are limited by plan, and remaining allowances are not cash-equivalent assets.
• You can cancel at any time. "Cancel subscription" keeps your plan until the end of the current billing period and stops future charges. On a personal plan (monthly or yearly) and on a team plan (by the team owner), "Cancel now" ends it right away and refunds the time not yet used under Section 3 of the Billing and Refund Policy. Refund terms follow the Billing and Refund Policy.
• If we raise the price of a paid plan, 30 days before the first payment at the new price we tell you the date, the old and new price, how you will be charged, and how to refuse or cancel and what that does, and we ask separately whether you agree. No answer means you do not agree, and without your agreement we do not charge the new price. The price of a period already paid never changes.

• Detailed policy: legal.commerce

• PLARO’s requirement drafts, meeting and conversation checks, and recording transcription, titles and translation are based on generative AI (models from OpenAI and Anthropic, and AssemblyAI). AI results are marked as such on screen, and labelled "[AI-written]" when they leave the service.
• AI outputs may contain errors, omissions, bias, hallucinations, or outdated information, so do not rely on the facts in them without checking, and review them yourself before making important decisions.
• The service must not be used for automated decisions or as a substitute for professional advice in high-risk areas such as legal, medical, financial, employment, safety, credit, or insurance matters.

• AI Transparency document: legal.ai-transparency

The first item below does not apply to consumers in Québec.

• If a user breaks the law, these Terms or the Acceptable Use Policy, the Company restricts features, blocks content or suspends the account only as far as needed to deal with the breach, and first e-mails the reason and the intended measure and gives at least 7 days to respond. A paid account is closed only for a serious breach, or for one still not fixed 14 days after our notice. Where the breach is plainly unlawful or harm to other users or the service is imminent, we act first and tell you without delay why and how to object.
• If we terminate an account for a breach, we refund the price of the period not yet provided less the loss the breach caused; if we end a paid plan for any other reason, we refund the whole price of the period not yet provided.
• When we plan to stop the service for security or maintenance we tell you in advance. If the service stops without notice for 10 minutes in a row, or twice or more within 24 hours for 15 minutes in total, or if hacking, a denial-of-service attack or a leak of the material you stored occurs, we tell you without delay, by e-mail or on the service screen (posted for at least 15 days), what happened and why, what we did, what you can do and whom to contact (Article 25 of Korea’s Cloud Computing Act). We also tell you when some features stop for a while because of an outside service’s failure or a legal requirement.

The first item below does not apply to consumers in Québec.

• Unless we are at fault, intentionally or through negligence, the Company is not liable for losses caused by free features, beta features, user content, or events beyond our reasonable control such as natural disasters or network failures. We compensate losses caused by our intent or negligence as the law provides.
• Nothing in these Terms limits rights that the law where you live does not allow to be excluded. For example, users in Korea keep the liability for damages set by the Telecommunications Business Act, consumers in Australia keep the guarantees of the Australian Consumer Law, and consumers in New Zealand keep those of the Consumer Guarantees Act 1993. If you acquire our services as a consumer under the Australian Consumer Law (this can include business purchases up to A$100,000), our services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value, and to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
• Where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet an Australian consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again, unless it is not fair or reasonable for us to rely on this limitation.

The first item below does not apply to consumers in Québec.

• These Terms and your use of the service are governed by the laws of the Republic of Korea, and any lawsuit is filed with the court that has jurisdiction under Korea’s Civil Procedure Act.
• We will first try to resolve any dispute through customer support. You may also apply for mediation to a dispute resolution body such as the Korea Consumer Agency.
• Whatever this section says, consumers and small businesses keep the protection of the mandatory laws where they live and may bring proceedings in the courts where they live.
• New Jersey residents: every provision of these Terms, the Billing and Refund Policy and the Acceptable Use Policy applies to you and is enforceable in New Jersey, except that (a) items that by their own words apply only to users in Korea, Australia, New Zealand, Canada or Québec do not apply to you, and (b) the choice of Korean law in this Section 8 does not remove New Jersey protections that cannot be waived by contract.

When we change these Terms, we post in the service, at least 7 days before the effective date, the date, a before-and-after comparison of each changed clause and the reason. Changes unfavourable to users are posted at least 30 days in advance and also sent by e-mail, and a change affecting a paid subscription is e-mailed 30 days before it applies, with how to cancel. The notice says that if you do not object before the effective date you will be treated as agreeing; if you do not agree, you may delete your account before then. Paying users who leave because they do not accept an unfavourable change get the rest of their period refunded pro rata by day.

For consumers in Canada the following applies. Changes are limited to the service’s features, limits and operation, and never alter the price of a period already paid or the length of your plan. Between 30 and 60 days before a change we e-mail you only the changed clause (before and after), the date and your rights; if the change increases your obligations or reduces ours, you may cancel at any time at no cost and get back the price of the unused part. If PLARO must end a Québec consumer’s subscription, we give 60 days’ written notice.

Changed on October 24, 2026: Section 3 now sets out how PLARO processes other people’s personal information in material you upload (such as entrustment under Article 26 of Korea’s Personal Information Protection Act) and consent for speaker separation. We added the developer AI connection (the developer’s email and a code to sign in) and the sign-in code (Section 2), the price-increase procedure (Section 4), the fact that features are based on generative AI (Section 5), notice and a chance to respond before suspension or termination and notice of service interruptions (Section 6), the Québec exception and the New Jersey sentence (Section 8), the change procedure and conditions for consumers in Canada (Section 9), and Sections 10 (end of service and your data) and 11 (language). The Billing and Refund Policy, the Acceptable Use Policy and AI Transparency were revised the same day. Section 3 of the Billing and Refund Policy now says what happens to a personal subscription when you delete your account — before: the Policy did not say how a paid subscription is handled when you leave; after: if money would come back, you first get it back with “Cancel now” (or a withdrawal) and can delete the account once the refund is done; why: so that you do not lose the amount left by deleting your account — consumers in Canada are entitled to the unused part when they cancel, and deleting an account is a cancellation.

• Terms of Service: legal.terms
• Privacy Policy: legal.privacy
• Acceptable Use Policy: legal.acceptable-use
• AI Transparency: legal.ai-transparency
• Billing and Refund Policy: legal.commerce
• Open Source Notices and Distribution Policy: legal.open-source

• Contact email: hyunjaeyoo@plaro.kr

• If the Company suspends or closes the service, we tell you by e-mail and in the service at least 30 days before, let you download your material until then, and refund the rest of your paid period.
• When you delete your account or the agreement ends, your material is destroyed under Section 8 of the Privacy Policy. Download anything you want to keep before you leave.
• Without your consent, the Company does not give material you have stored to anyone else, or use it for anything other than providing the service, except under a court order to produce it or a warrant issued by a judge.

• These Terms and policies are provided in Korean, English and French. If the versions differ, you may rely on any of them.
• Users in Québec are bound by another language version only if they expressly chose it after the French version was made available to them; otherwise the French version applies. When you sign up from Canada, the sign-up screen links the French versions and asks for the contract language (French unless you choose another), and your choice is kept with your sign-up record.