PLARO Billing and Refund Policy

Effective date: June 28, 2026

This Policy explains PLARO paid plans, recurring billing, cancellation, refunds, and handling of tokens and recording minutes.

1. Payment and Auto-Renewal

  • Paid plans may be offered as monthly or yearly subscriptions, subject to the price, currency, cycle, taxes, and fees shown at checkout.
  • Current base prices are PRO $15/month or $130/year, MAX $60/month or $600/year, and BUSINESS $30/seat/month or $300/seat/year. Checkout displays the binding payment terms.
  • Payments are processed by external payment processors such as Creem, and their procedures may apply to payment-method storage, authentication, receipts, and refunds.
  • A PLARO payment record documents activity within the service and is not a Korean electronic tax invoice. For payments where Creem acts as the Merchant of Record, use the Creem customer portal to view the official receipt or request an invoice.
  • Subscriptions may renew automatically until cancelled. Users may cancel through the account billing page or support.

2. Cancellation and Downgrade

  • After cancellation, paid features remain available until the end of the current billing period and future charges stop.
  • After a refund or downgrade, AI tokens and recording minutes granted by the paid plan may be adjusted to the pre-payment baseline or free-plan baseline.

3. Refund Eligibility

  • Refunds may generally be requested within 7 days from the first or most recent payment date.
  • A refund may be denied if AI tokens or recording minutes granted after payment were used and the current balance is below the post-payment baseline.
  • Refunds may be limited when a refund is pending or completed, payment failed or was cancelled, billing metadata cannot be verified, abuse is suspected, or legal limits apply.

4. Refund Requests and Processing

  • Refunds may be requested through in-app support/refund inquiry or the contact email. PLARO may review billing records, usage, and abuse signals.
  • Approved refunds are generally processed back to the original payment method through the payment processor, and posting time may vary by card issuer, bank, or processor.
  • Mandatory law or payment-processor rules that apply in favor of the user override this Policy where required.