PLARO Billing and Refund Policy

1. Payment and Auto-Renewal

• Paid plans may be offered as monthly or yearly subscriptions, subject to the price, currency, cycle, taxes, and fees shown at checkout.
• Payments are processed by external payment processors such as Creem, and their procedures may apply to payment-method storage, authentication, receipts, and refunds.
• Subscriptions may renew automatically until cancelled. Users may cancel through the account billing page or support.

2. Cancellation and Downgrade

• After cancellation, paid features remain available until the end of the current billing period and future charges stop.
• After a refund or downgrade, AI tokens and recording minutes granted by the paid plan may be adjusted to the pre-payment baseline or free-plan baseline.

3. Refund Eligibility

• Refunds may generally be requested within 7 days from the first or most recent payment date.
• A refund may be denied if AI tokens or recording minutes granted after payment were used and the current balance is below the post-payment baseline.
• Refunds may be limited when a refund is pending or completed, payment failed or was cancelled, billing metadata cannot be verified, abuse is suspected, or legal limits apply.

4. Refund Requests and Processing

• Refunds may be requested through in-app support/refund inquiry or the contact email. PLARO may review billing records, usage, and abuse signals.
• Approved refunds are generally processed back to the original payment method through the payment processor, and posting time may vary by card issuer, bank, or processor.
• Mandatory law or payment-processor rules that apply in favor of the user override this Policy where required.

• Contact email: hyunjaeyoo@plaro.kr