PLARO Billing and Refund Policy

1. Business Information

Company Name: PLARO
Representative: Hyunjae Yoo
Business Registration No.: 546-21-02358
Business Address: 6, Bongo-daero 283beon-gil, Seo-gu, Incheon, Building 2, Unit 905
Contact: 010-8322-8776
Support Email: hyunjaeyoo@plaro.kr

This page displays only business information that has been verified for current service operations. Unverified information is not shown.

Service Names: PLARO PRO / PLARO PRO YEARLY / PLARO PRO RECORDING / PLARO PRO RECORDING YEARLY
Service Type: Digital subscription service
Description: A productivity service providing notepads, calendar, challenges, AI features, and recording/transcription for eligible plans.
Current prices: PRO $3/month, PRO YEARLY $25/year, PRO RECORDING $8/month, PRO RECORDING YEARLY $78/year

Displayed prices and currencies follow the actual checkout page.

Start of service: immediately after payment completion
Service period: 30 days from payment for monthly plans, 365 days from payment for yearly plans
Recurring billing: current paid plans may renew through recurring billing.
Cancellation method: you can request recurring billing cancellation from the account page.
Cancellation takes effect at the end of the current billing cycle, and additional charges stop from the next billing date.
Users may be required to confirm the billing cycle, recurring billing, and refund standards before checkout proceeds.

Recurring billing cancellation is handled separately from refunds.

Refund requests: submit through the in-service admin inquiry or contact channel
Refund eligibility: the latest payment must be completed, within 7 days of payment, and the AI tokens granted by that payment must remain unused
Refund ineligibility: more than 7 days after payment, a payment already being refunded or already refunded, usage of AI tokens granted by the payment, or missing billing metadata required for the refund decision
If only recurring billing cancellation is requested, it only stops future charges after the current billing cycle and does not mean a refund for the already paid usage period.
Refund processing: after approval, an operator reflects the refund and ends the plan, and the actual payment reversal timing may vary depending on the payment processor or card issuer.

Support channels: in-service admin inquiry, phone 010-8322-8776, email hyunjaeyoo@plaro.kr
Response standard: we aim to provide a first reply within 3 business days.